Privacy Policy

Our Global Privacy Policy

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PRIVACY POLICY

Doc Name: PRIVACY POLICY
Version: 5.0
Issue Date: 1 OCT 2025
Owner: LEGAL

This document is uncontrolled when printed.

1. Introduction

1.1 PERSOL Workforce Solutions Malaysia Sdn. Bhd. and Agensi Pekerjaan PERSOL Malaysia Sdn. Bhd. (the “Company”, “we”, “us”, “our”) respect your privacy and acknowledge your rights concerning your personal data. We comply with the Malaysia Personal Data Protection Act 2010 (PDPA) and its regulations.

1.2 This Privacy Policy outlines our principles and practices for collecting, storing, using, and disclosing your personal data.

1.3 “Personal data” means data, whether true or not, about an individual who can be identified (a) from that data; or (b) from that data and other information to which the organisation has or is likely to have access.

2. Information We Collect, Use or Disclose

2.1 To provide recruitment, placement, and HR-related services, we must collect certain personal data from candidates, employees, contractors, and former employees. Failure to provide the required data may prevent us from delivering such services.

2.2 Examples of personal data include:

  • Name
  • Contact information (address, phone number, e-mail)
  • Passport or identification details
  • Employee identification number
  • Date of birth
  • Education and employment history
  • Work-related skills and experience
  • Professional credentials or licenses
  • Membership in professional organizations
  • Information on Curriculum Vitae (CV)
  • Citizenship and work authorization status
  • Disability and health information
  • Emergency contact details
  • Publicly available professional profiles (e.g., LinkedIn, Indeed)
  • References and career preferences
  • Information provided voluntarily through Company channels (including AI chatbot features)

2.3 We may also collect sensitive data, including:

  • National or tax identification numbers
  • Bank or financial details
  • Background or drug screening results
  • Benefits and insurance selections
  • Biometric data
  • Employment performance or disciplinary records
  • Health data (including claims)

2.4 Equal opportunity information (gender, race, disability) may be collected voluntarily unless required by law.

2.5 Website and app interactions may involve collecting:

  • Geolocation data
  • Survey and social media interactions

2.6 You may authenticate through third-party platforms (Facebook, X, Google), which share data per their privacy policies.

2.7–2.8 Any content shared via third-party social media is governed by their policies.

2.9 The Company uses AI and machine learning in its operations for efficiency and service improvement.

3. Purposes for Collecting, Using, or Disclosing Personal Data

3.1 Your personal data may be processed for:

  • Recruitment, employment, and work placement processes
  • Managing relationships with clients and candidates
  • Responding to enquiries
  • Website operations and user experience improvement
  • Compliance with laws and government regulations
  • Due diligence and fraud prevention
  • Research and reporting
  • Internal analytics and process enhancement
  • Marketing (with consent)
  • Business transactions (mergers, acquisitions, etc.)
  • Development and use of AI to:
    • Automate recruitment and candidate screening
    • Analyse suitability and skills
    • Generate insights to improve hiring and experience
    • Conduct job market and skills analysis

3.2 We may disclose data to third parties (inside or outside Malaysia), including:

  • Affiliates and related corporations
  • Service providers (IT, data centres, cloud, AI, analytics)
  • Customers and potential employers
  • Other third parties for relevant purposes

3.3 We may also use your data without consent where permitted by law (e.g., emergencies or national interest).

3.4 Anonymised data is excluded from this Policy.
3.5–3.7 Data transfers (including cross-border) will comply with PDPA safeguards.

4. Cookies and Web Beacons

4.1 We use cookies to personalise your experience. You can disable them via browser settings, though this may affect functionality.
4.2 We may use web beacons for analytics and trend tracking.
4.3 Third-party advertisers may use anonymous cookies for personalised ads.
4.4 We are not responsible for the privacy practices of linked external sites.

5. Your Rights and Choices

5.1 Only necessary data will be requested for services.
5.2 You may consent to receive marketing materials or AI-based job recommendations and can opt out anytime.
5.3 You have the right to access, correct, or withdraw consent for your data.
5.4–5.6 Requests are processed within 30 days; delays will be communicated.
5.7 Withdrawal of consent may impact service provision.
5.8 You may request human review of automated decisions made via AI.

6. Administration, Management, and Data Protection

6.1 You must update your data when changes occur.
6.2–6.3 We implement reasonable technical and organisational measures (encryption, access control, antivirus) to protect data, though no system is fully secure.
6.4 Data is destroyed or anonymized once no longer necessary.
6.5 Data transfers outside Malaysia comply with PDPA and contractual obligations.

7. Data Breach Notification

7.1 We will promptly assess and report any notifiable data breach to authorities and affected individuals.
7.2 If acting as a Data Processor, we will immediately notify the Data Controller.

8. Updates to this Privacy Policy

We may update this Privacy Policy periodically and post the latest version with a new revision date.

9. Contact Us

Data Protection Officer:
PERSOL Workforce Solutions Malaysia Sdn. Bhd.
Level 19 & 20, Menara AIA Sentral, No.30 Jalan Sultan Ismail, 50250 Kuala Lumpur

Attention: Ms. Hazel Ng Kah Wai
Email: mypdpa@persolkelly.com

Note: Do not send job applications to this address. Please apply through https://www.persolmalaysia.com.